–This is a hands-on role supporting technical network management systems used to manage and monitor high performance enterprise networks. The role will call on a mixture of network expertise, industry tools systems' familiarity, sysadmin capabilities, and basic-to-intermediate scripting skills.
–In addition to undertaking technical support duties, the successful candidate will be expected to embody elements of teacher, advocate and go-to-guru for the user community. Ensuring the user community appreciate the full breadth of toolset capabilities and are equipped to use those capabilities is an important element of the job. Applicants should be prepared to immerse him/herself in the operations environment to deeply understand the challenges and then use that insight to guide priority setting.
·Core Objectives of the job
–To ensure that the tools used by the Network Operations teams are reliable, defect free, well understood by their users, and optimally tuned to enhance network support capabilities.
–Broad industry knowledge and an excellent basis of network technology fundamentals are required – this is a truly global and very large network that will present challenges for the best and brightest candidates. 8yrs network operations is the minimum acceptable level of experience.
–Prior experience working in a network operations center (NOC) is expected, as the candidate will be expected to be able to relate to the technical challenges and information needs of those working in the NOC.
–Experience designing and troubleshooting operational processes.
–Day to day health checking, fault resolution and preventative maintenance across a suite of operational toolsystems
–Tuning of tool performance (alert volumes and severities, database pruning/indexing etc)
–Track and manage issues escalated to Engineering and vendor resources to ensure fastest possible turnaround on fixes and enhancements
–Evaluate operational teams’ use of tools and suggest improvements to improve responsiveness and quality
–Train users in the efficient use of the whole tool suite bridging Service Center tools and Account Specific tools together. Educate users in the full breadth of their capabilities at their disposal; use over-the-shoulder, focus-groups, formal training styles as appropriate.
–Drive process compliance through Regional and Global teams (matrix management) to ensure inventory and tool standards are maintained
Specific Tool Experience Desired
HP NETWORK AUTOMATION
Cisco Multicast Manager (CMM)
OpNet (ARX and APM technologies)
Technology Experience Desired
SNMP & ICMP (theory and practice) – Expert level
Netflow/Jflow/IPFIX – Expert level
IPSLA – Expert level
SYSLOG/Trap Handling/Interpretation – Expert level
QoS – Advanced level
PERL/PYTHON Scripting (maintenance and editing) – Advanced level
Linux administration – Intermediate level
Windows Server administration – Intermediate level
Unix/Solaris administration – intermediate level
Database administration (MySQL) – intermediate level
Web/HTML/APACHE/MSS – Intermediate level
VoIP/IPT/CDR – Intermediate level
Business Skills (Required of all applicants)
Expert in the use of Desktop Office products, particularly Excel
Excellent written and spoken English
Structured, logical approach to troubleshooting
And a healthy dose of common sense