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Network Management Tools Systems Operations Engineer
Job Title:Network Management Tools Systems Operations Engineer
Job ID:VA13
Key Skills:designing and troubleshooting operational processes
Job Type:1 year contract
Posted Date:05-11-2014
Expire Date:19-11-2014
Job Description:The Network Management Tools Systems Operations Engineer provides support for the Fault, Performance and Configuration tool platforms used to run a very high performance global enterprise network.
Posted By:admin

Job Description

–This is a hands-on role supporting technical network management systems used to manage and monitor high performance enterprise networks.  The role will call on a mixture of network expertise, industry tools systems' familiarity, sysadmin capabilities, and basic-to-intermediate scripting skills. 

–In addition to undertaking technical support duties, the successful candidate will be expected to embody elements of teacher, advocate and go-to-guru for the user community.  Ensuring the user community appreciate the full breadth of toolset capabilities and are equipped to use those capabilities is an important element of the job.  Applicants should be prepared to immerse him/herself in the operations environment to deeply understand the challenges and then use that insight to guide priority setting.

·Core Objectives of the job

–To ensure that the tools used by the Network Operations teams are reliable, defect free, well understood by their users, and optimally tuned to enhance network support capabilities.

·Required Experience:

–Broad industry knowledge and an excellent basis of network technology fundamentals are required – this is a truly global and very large network that will present challenges for the best and brightest candidates.  8yrs network operations is the minimum acceptable level of experience.

–Prior experience working in a network operations center (NOC) is expected, as the candidate will be expected to be able to relate to the technical challenges and information needs of those working in the NOC. 

–Experience designing and troubleshooting operational processes.


–Day to day health checking, fault resolution and preventative maintenance across a suite of operational toolsystems

–Tuning of tool performance (alert volumes and severities, database pruning/indexing etc)

–Track and manage issues escalated to Engineering and vendor resources to ensure fastest possible turnaround on fixes and enhancements

–Evaluate operational teams’ use of tools and suggest improvements to improve responsiveness and quality

–Train users in the efficient use of the whole tool suite bridging Service Center tools and Account Specific tools together.  Educate users in the full breadth of their capabilities at their disposal; use over-the-shoulder, focus-groups, formal training styles as appropriate.

–Drive process compliance through Regional and Global teams (matrix management) to ensure inventory and tool standards are maintained

Specific Tool Experience Desired




Cisco Multicast Manager (CMM)

OpNet (ARX and APM technologies)

Riverbed Cascade/Mazu

IXIA Chariot


Proteus CDR

Juniper SPACE



Technology Experience Desired

SNMP & ICMP (theory and practice) – Expert level

Netflow/Jflow/IPFIX – Expert level

IPSLA – Expert level

SYSLOG/Trap Handling/Interpretation – Expert level

QoS – Advanced level

PERL/PYTHON Scripting (maintenance and editing) – Advanced level

Linux administration – Intermediate level

Windows Server administration – Intermediate level

Unix/Solaris administration – intermediate level

Database administration (MySQL) – intermediate level

Web/HTML/APACHE/MSS – Intermediate level

VoIP/IPT/CDR – Intermediate level

Business Skills (Required of all applicants)

Expert in the use of Desktop Office products, particularly Excel

Excellent written and spoken English

Structured, logical approach to troubleshooting

And a healthy dose of common sense

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